Training, Coaching & Consulting Services

Because There Are Always Two Truths

Conflict with TACT is not your average conflict resolution course. There are no trust falls, no scripted apologies, and no generic “just stay calm” advice. Instead, we get real about why conflict feels so uncomfortable, what’s actually going on in our brains when emotions run high, and how to respond (instead of react) when the pressure is on.

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Most conflict training jumps straight to, “Here’s how to have the conversation.” But let’s be honest—if it were that easy, we’d all be pros by now. Conflict with TACT starts with a more important question: “What’s going on with me in this conflict?” Before we can handle tough conversations with others, we need to understand why we’re triggered, how to manage our emotions, and how to shift from defensiveness to curiosity.

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At the core of every conflict are two truths—ours and theirs. We get stuck because we’re convinced our truth is the truth. But if we want to move forward, we have to be willing to hold space for both perspectives. This course gives you the tools to do exactly that—not by avoiding conflict or forcing agreement, but by learning to navigate it with clarity, confidence, and TACT.

 

Who Is This Course For?

• Leaders & Teams navigating workplace conflict and communication breakdowns, or those wanting to establish healthy communication norms before conflict even starts

• Client-Facing Professionals who deal with difficult customers, vendors, or stakeholders

• Anyone Stuck in a Recurring Conflict—whether at work or at home

• Even You, With Yourself (because sometimes, the biggest battle is the one in our own heads)
   

In This Course, You Will Learn to:

• Understand and choose your behavior when conflict heats up (or at least know what to do when you lose your cool)

• Recognize emotional triggers and stop them from hijacking your response

• Shift from “I’m right” mode to “Curiosity” mode, without having to concede your truth

• Use a structured approach that helps both parties speak their truths and be heard

• Approach difficult conversations with confidence, by getting comfortable in the discomfort of tension

• Hear and acknowledge both truths in conflict without feeling like you’re “giving in”

• Repair relationships and build trust, even when tensions are high

 

Conflict isn’t just about other people—it’s about us, too. Sometimes, the real battle isn’t with a difficult colleague or client, but with our own emotions, assumptions, or past experiences. This course helps you understand what’s really happening beneath the surface, so you can show up to every conflict—whether external or internal—with the skills to handle it effectively.

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There will always be two truths. But with the right tools, you can stop dreading conflict and start using it to build stronger relationships and drive real progress.

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Join us for Conflict with TACT and learn how to turn disagreement into dialogue, tension into transformation, and conflict into connection. Or, at the very least, get more comfortable with the uncomfortable.

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Ready to get started? Register Now

Transform Your Team—On Your Terms

We meet your team where they are. Maybe you want to spread training over a few months, using the time in between to practice and get coaching. Maybe your entire team needs to take the course together. Whatever your needs, we tailor the experience to fit.

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How It Works:

• Flexible, Interactive Sessions – We break the course into a series of workshops so your team can absorb concepts, apply them, and come back ready for more.

• Coaching Between Sessions – To reinforce learning, we provide team coaching and real-world application between training visits. Your team isn’t just learning—they’re practicing, refining, and growing together.

• Tailored to Your Team’s Needs – Whether your team struggles with collaboration, client conflict, or high-stakes decision-making, we adapt the training to your challenges and goals.

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What Your Team Will Gain:

•  Self-Awareness in Conflict – Recognizing personal triggers before engaging with others

• Tactful, Clear Communication – Speaking honestly without escalating tension

• Curiosity Over Defensiveness – Learning to engage, not shut down, when disagreements arise

• A Shared Conflict Approach – Creating team-wide habits that foster accountability, trust, and problem-solving

• Confidence in Tough Conversations – From internal debates to high-pressure client situations

 

Why This Approach Works:

• Ongoing Learning & Reinforcement – No more “one-and-done” workshops. Your team builds skills progressively.

• Practical, Not Just Theoretical – Hands-on exercises, real discussions, and immediate action steps.

• Stronger Team Culture – When conflict is handled well, teams become more collaborative, innovative, and engaged.

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Let’s build a custom training and coaching series that transforms how your team works together. Contact us today!

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